Exchange & Return

At RUBY SHOES, we're passionate about shoes that fit your life perfectly. But if something isn't quite right, we've got your back with our hassle-free exchange and refund policy.

Ready to swap?

• 7-Day Exchange Window: Within 7 days of receiving your order, you can exchange your footwear for a different size, style, or color.

• Easy as 1-2-3: Simply contact us through Whatsapp Or Call Us On 0306-2138662 and let us know what you'd like to exchange. We'll guide you through the process, making it smooth and swift.

• Original Packaging, Please: Send the unused footwear back to us in its original packaging, with all tags and accessories intact. This ensures its safe return and keeps everyone happy.

Second thoughts?

• 3-Day Refund Window: No problem, we get it. If you need to return your purchase for a full refund, you can do so within 3 days of receiving your order.

• Same Easy Steps: Simply let us know the reason for your request and the item(s) you wish to exchange or return. We'll provide further instructions.

• Condition Counts: Please return the footwear unused, with all tags and accessories, in its original packaging. This helps us keep our shoes in tip-top shape for future happy feet.

Important Notes:

• Please note that shipping charges for exchanges and returns are the responsibility of the customer.

• This policy applies to all purchases made through our website and authorized retailers.

• Custom-made or discounted footwear may have different return and exchange policies. Please check the product page for specific details.

Our Promise:

We want you to love your RUBY SHOES! If you have any questions or concerns about our exchange and refund policy, please don't hesitate to contact us. We're always happy to help!